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We have recently heard reports from other netXP customers that
representatives from a telecommunications company has been approaching
netXP customers and suggesting the following;
#1
netXP has been taken over by another company. INCORRECT
#2
netXP has gone broke. INCORRECT
#3
If you do not join their network that your Internet will be
terminated tomorrow. INCORRECT
All of the following statements are INCORRECT.
THE TRUTH:
netXP is in excellent financial condition and continuing to grow.
On the 14th of July Veridas Communications transferred 160+ services
from our control. This would have the effect of stopping your ADSL
service from reconnecting. Veridas have disconnected your service.
On the 17th of July we requested a "reversal" of the transfers but
Telstra Wholesale require Veridas to provide approval for the "reversal"
of the transfers. This approval was not forthcoming and our
applications was rejected on the 18th.
netXP has placed a request on the 18th of July for the transfer of
services from Veridas to netXP control. Telstra Wholesale have approved
most transfers for the 21st of July. Your service will be working again
normally on the 21st, assuming that there are no more snags with Veridas.
OUR APOLOGIES:
On behalf of Aaron and myself we sincerely apologize for the
inconvenience that Veridas Communications actions has put you, your
friends and families through. This action was not preceded with any
notice and was as much as a surprise to us as it was to you.
We also take this opportunity to apologize for not contacting you sooner
to explain the situation. The last 2 days has been a frenzy of calls to
Lawyers, the ACCC, ACMA and TIO between a flurry of 60-70 support calls
per day.
Typically, we receive 4-5 emails and phone calls from customers
per day. We had sincerely believed this matter would have been resolved
this afternoon with the reversal of the transfers. Again we apologize
for the inconvenience that has occurred.
WHAT CAN YOU DO?
If you given your verbal approval to have your service reconnected or
disclosed any personal information please contact the TIO on 1800 062
058 to find out whether or not your decision has been effected by any of
the INCORRECT statements.
The TIO (Telecommunications Industry Ombudsman) will advise you how to
lodge a complaint. The process takes a few minutes and costs you nothing.
If you have taken up an offer with that company then you need to
consider carefully whether or not you would have accepted that offer if
they had not approached you.
We will have finalized a small offer of compensation once we have
everyone back online.
We appreciate your ongoing support of netXP
--
Phil Grainger
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netXP Internet
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